Need a hand with Mai Pantry? You're in the right place. Most questions are answered below — if yours isn't, email us and we'll get back to you.
The fastest way to reach us is by email, or by using Submit Feedback inside the app (Settings → Submit Feedback), where you can report a wrong price, a bug, or send a general message.
Email: info@jinhong.org
We read every message and aim to reply within a couple of business days.
Mai Pantry tracks Woolworths, Coles, IGA, ALDI and Spudshed. Prices come from each retailer's online store for your region, and local branches of the same chain share those prices.
Most prices refresh daily, and specials are tracked every day. Less-visited categories can take a day or two longer to update. The price shown is the retailer's online price for your region — in-store-only specials, local markdowns or very recent changes may differ from the shelf.
Please tell us through Settings → Submit Feedback and choose "Pricing Issue" or "Bug Report", or email us. Including the product name and store helps us fix it faster.
No account and no sign-up. Your lists and pantry stay on your device. Shared lists sync through Mai Pantry's servers using an anonymous device ID — never your name or email.
Mai Pantry Pro is an optional subscription that unlocks Saved Shopping Lists, the 7-day Meal Planner, the Price Tracker, Spending Insights, and Shared Shopping Lists with live sync for up to 5 people. Everything else in the app is free.
Subscriptions are billed through your Apple ID. To manage or cancel, open the iOS Settings app → tap your name → Subscriptions, then select Mai Pantry. If you reinstalled the app, use Restore Purchases on the Pro screen to recover an active subscription. Cancelling stops future renewals; you keep Pro until the end of the current period.
Location is optional and used only to find nearby stores and sort them by distance in the Shops and Trip tabs. Mai Pantry works fully without it, and location is processed on your device.
Your lists and pantry live on your device, so deleting the app removes them. For any reports you've submitted, use the Delete My Data option in the app's settings, or email us.
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*Mai Pantry is an independent app and is not affiliated with or endorsed by any retailer.*