Mai Pantry Support
Need a hand with Mai Pantry? You're in the right place. Most questions are answered below — if yours isn't, email us and we'll get back to you.
New to Mai Pantry? See How to save with Mai Pantry.
Contact Us
The fastest way to reach us is by email, or by using Submit feedback inside the app (Settings → Submit feedback), where you can report a wrong price, a bug, or send a general message.
Email: hello@maipantry.com.au
We read every message and aim to reply within a couple of business days.
Frequently Asked Questions
Which stores does Mai Pantry cover?
Mai Pantry covers Coles, Woolworths, ALDI and IGA, plus Spudshed in Western Australia. Coles, Woolworths and ALDI prices are shown for your region, based on the home location you set in Settings — WA prices are shown separately from the rest of Australia. IGA shops set their own prices, so Mai Pantry shows one IGA's prices for your region — East Perth IGA in WA and Ashcroft's IGA Erskine Park (NSW) for the rest of Australia — unless you choose your own IGA under Settings → My IGA store. Then you see that store's prices (Settings shows when they were last updated); anything it doesn't list shows the regional IGA's price. The product page names the store each IGA price comes from. Versions of the app before 1.1.6 show WA prices everywhere, so if you live outside WA, update to the latest version.
How fresh are the prices?
Prices are updated every week, not live, and the app downloads updates in the background. To get the latest straight away, go to Settings → Data → Resync catalogue. In-store-only specials, local markdowns or very recent changes may differ from the shelf, so always check the price in-store.
Found a wrong price or a bug?
Please tell us through Settings → Submit feedback and choose "Pricing issue" or "Report a bug", or tap Report a problem on the product's page, or email us. Including the product name and store helps us fix it faster.
Do I need an account?
No account and no sign-up. Your lists (other than shared lists) and pantry stay on your device. Shared lists sync through Mai Pantry's servers using an anonymous device ID and a display name you choose — no email needed.
What is Mai Pantry Pro?
Mai Pantry Pro is an optional monthly or yearly subscription that removes the free-plan limits: unlimited meal plans, Cheapest Overall trips, recipe imports and Pantry Chef; price tracking for as many products as you like, with up to 12 months of price history; the Per-each sort; spending insights; and shared lists with no monthly limit that don't expire while they're in use (up to 5 people each). Everything else in the app is free, and the free plan includes a free taste of most Pro tools.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To manage or cancel, open the iOS Settings app → tap your name → Subscriptions, then select Mai Pantry. If you reinstalled the app, use Restore Purchases on the Pro screen to recover an active subscription. Cancelling stops future renewals; you keep Pro until the end of the current period.
Why does the app ask for my location?
Location is optional. Mai Pantry uses it to set your home location, which picks your price region and the nearby branches it shows. Your location isn't sent to Mai Pantry's servers, and the app works fully without it.
How do I delete my data?
Your lists and pantry live on your device, so deleting the app removes them. To delete the price reports, feedback and product star ratings you've sent us, use Delete my data in the app (Settings → Privacy), or email us. Shared lists are handled separately — see Delete your data.
Privacy & Terms
Mai Pantry is an independent app and is not affiliated with or endorsed by any retailer.