Delete Your Data

Last updated: 5 November 2026

Most of what Mai Pantry knows about you never leaves your phone. Your shopping lists (other than shared lists), pantry, purchase history, meal plans, tracked products and saved home location are stored on the device only — we never receive them. Deleting the app, or clearing its storage, removes all of that permanently.

The only things held on our servers that are linked to your device are the things you actively send us:

• Sold-out reports submitted from a product page (and any price corrections or missing-product reports sent from earlier versions of the app)
• Feedback messages sent from Settings or a product page, including your email address if you added one
• Product star ratings you give
• Shared shopping lists you create or join, including the display name you chose and the items you added
• Your free shared-list record — the month you used your free shared list, kept for up to two months so the monthly limit works

Mai Pantry has no accounts. There is no username, password or profile to close. Your reports, feedback and star ratings are linked to a random identifier generated on your device, which we store only as a one-way (SHA-256) hash. Shared lists use that identifier as-is so the list can recognise your device; it is never shown to other members.

Our web server also keeps standard access logs, including IP addresses, for security and troubleshooting. They are not linked to your device identifier and are deleted automatically after about 14 days. (Until 2 October 2026 our application's own logs also recorded IP addresses; we deleted those older logs on 2 October 2026.)

Delete it from the app — fastest and most reliable

• Open Mai Pantry
• Go to Settings (the last tab)
• Under Privacy, tap Delete my data
• Confirm

This permanently deletes every price report, feedback message and product star rating linked to your device, and tells you how many items were removed. It cannot be undone.

If you do not see that option, your copy of the app predates it — update to the latest version, or email us using the address below and we will do it for you.

Shared shopping lists

Shared lists are handled separately, because other people may still be using them:

• If you created the list — open it from the Lists tab and delete it. That removes the list and its items for everyone in it.
• If you joined someone else's list — leave the list. The items you added stay on that list (with your display name), because the list is the owner's; ask them to delete it if you want it gone entirely.

Ask us to delete it for you

Email hello@maipantry.com.au and we will action any deletion request.

One limitation worth being upfront about: because we store only a one-way hash of the device identifier, we usually cannot find your reports or ratings from an email address alone (feedback you added your email address to is the exception). If you still have the app installed, the in-app option above is both faster and more reliable. If you have already uninstalled, tell us what you can — roughly when you submitted, and which products — and we will do our best to locate and remove them.

How long we keep things

• On-device data — until you delete it or uninstall the app
• Reports — until you delete them, or until storage limits require trimming the oldest
• Feedback — deleted automatically after 90 days, or sooner if you delete it
• Product star ratings — until you delete them
• Reliability score (the hashed identifier plus counts of accepted and rejected reports) — deleted automatically after 24 months with no report accepted or rejected; until then it's kept after you delete your data, so it can't be reset. It holds no report content
• Shared lists — while the list is in use; a deleted list is removed straight away, and one that is converted back or expires is removed once members' apps have taken their copy, normally within 7 days. A list nobody has changed for 12 months is converted back to a normal list for its members and removed the same way
• Web server access logs — about 14 days, then deleted automatically
• Rate-limiting records — held in server memory only, and discarded whenever the server restarts
• Backups — encrypted server backups are each kept for no more than three months. Since 5 November 2026 they leave out reports, feedback, star ratings, reliability scores and shared lists; older backups that include them will all be gone by the end of December 2026

Full details are in our Privacy Policy.