Terms of Service

Last updated: 5 November 2026

Please read these Terms of Service ("Terms") carefully before using the Mai Pantry mobile application (the "App").

Who we are. Mai Pantry is run by a sole trader based in Perth, Western Australia (ABN 32 511 959 702). In these Terms, "we", "us" and "our" mean that business, and "you" means the person using the App.

What these Terms cover. These Terms are the agreement between you and us for the App, the online services it connects to (such as shared lists and price history) and Mai Pantry Pro. Apple's terms for apps from the App Store (or, on Android, Google Play's terms) also apply to your download and to any Pro purchase. Our Privacy Policy explains how we handle personal information.

By using the App, you agree to these Terms. If you don't agree, please don't use the App.

Your consumer rights come first. Nothing in these Terms takes away any right you have under the Australian Consumer Law, or under any other law that a contract can't override. Section 7 explains what this means.

1. Description of Service

Mai Pantry is a grocery price comparison app that helps you compare product prices across Australian grocery retailers, manage and share shopping lists, and plan shopping trips. The App displays product and pricing information based on publicly available information. Some features are available through an optional paid subscription, Mai Pantry Pro (see Section 4A).

2. Use of the App

2.1 Eligibility

You must be 13 or older to use the App. If you're under 18, please read these Terms with a parent or guardian, and get their permission before you buy Mai Pantry Pro.

2.2 Acceptable Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the App to engage in any activity that violates applicable laws or regulations.
• Attempt to interfere with, compromise, or disrupt the App or our servers.
• Reverse-engineer, decompile, or disassemble the App.
• Submit false, misleading, or spam reports through the App's reporting features.
• Access the App's API other than through the App.

3. Product and Price Information

3.1 Accuracy Disclaimer

Product names, descriptions, images, prices, promotions, and availability indicators displayed in the App are based on publicly available information (some product photos come from open sources such as Open Food Facts and Wikimedia Commons) and are provided for informational purposes only. This information is updated every week, not live, and prices can differ by region and by store. We take care to keep it accurate and current, but we can't guarantee that it is complete, up to date or correct for your store.

3.2 Not an Offer to Sell

The display of products and prices in the App does not constitute an offer to sell. Actual prices, stock levels, assortment, fulfilment options, and product details may vary by store location and are subject to change without notice. A product shown in the App may be out of stock, unavailable for pickup or delivery, region-limited, discontinued, substituted, or not stocked at a particular store. Always verify stock and prices directly with the retailer before relying on the information.

3.3 Retailer Trademarks

Product names, logos, and brand names displayed in the App are the trademarks of their respective owners. Their use in the App is for identification purposes only and doesn't mean their owners endorse, sponsor or are affiliated with Mai Pantry.

4. Things You Send Us or Share

4.1 What This Section Covers

This section covers anything you put into the App that leaves your phone: reports about products (such as sold-out reports), feedback, product star ratings, and the names, items and display names in shared lists. Everything else — including your personal lists, pantry, purchase history and any recipes you import from websites — stays on your device and isn't sent to us.

4.2 Your Promises

When you send or share something, you confirm that it's accurate as far as you know, that you're allowed to share it, and that it isn't offensive, defamatory, misleading or unlawful.

4.3 Permission to Use It

You keep any rights you have in what you send. You give us a non-exclusive, royalty-free, worldwide permission (a licence) to store, copy, use, edit, combine with other information and display it, so that we can run, check and improve Mai Pantry. In particular, this lets us:

• use reports to correct or flag the prices, specials and stock information other users see;
• show a product's average star rating and number of ratings (we never show who gave a rating);
• sync a shared list's contents, including your display name, to the other members of that list.

This permission ends when the content is deleted (for example with Settings → Privacy → Delete my data, or when a shared list is deleted), except for information already combined into prices, notices, averages or statistics that no longer identify you.

4.4 Checking and Removing Content

Reports may be checked before or after they affect what other users see, and we may not act on every report. We may edit, decline or remove anything we reasonably believe is inaccurate, breaks Section 2.2 or 4.2, infringes someone's rights or creates a legal or safety risk.

4.5 Shared Lists

A shared list belongs to the person who created it, and they can delete it for everyone. Only give the invite code to people you trust. On the free plan, a shared list lasts 7 days and then turns back into a normal list for everyone on it. Shared lists created with Mai Pantry Pro don't expire while they're in use; one that nobody has changed for 12 months turns back into a normal list for everyone on it in the same way.

4.6 Ideas and Suggestions

If you send us an idea or suggestion, we may use it to improve Mai Pantry without paying you or naming you.

4.7 Reporting a Problem

If you see anything in the App that you think is offensive, unlawful or infringes your rights, including in a shared list, please email hello@maipantry.com.au. We aim to reply within 5 business days.

4A. Mai Pantry Pro

• What Pro includes. Mai Pantry Pro is an optional paid subscription. It removes the monthly limits of the free plan and adds extra features. The Pro screen in the App lists what's included before you subscribe. At the moment that's: unlimited meal plans, Cheapest Overall trips, recipe imports and Pantry Chef; price tracking for as many products as you like, with up to 12 months of price history; the Per-each sort; spending insights; and shared lists with no monthly limit that don't expire while they're in use (up to 5 at a time).
• Plans and price. Pro comes as a monthly or a yearly plan. The price, the length of the plan and any free trial are shown on the Pro screen and in Apple's purchase sheet before you confirm.
• Payment and renewal. You buy Pro through the App Store, and Apple charges your Apple Account when you confirm. Your subscription renews automatically at the end of each period: Apple charges you for the next period in the 24 hours before it starts, unless you turn off auto-renew at least 24 hours before the current period ends.
• Free trials. If a free trial is offered, it's shown before you subscribe. Unless you cancel at least 24 hours before the trial ends, it becomes a paid subscription at the price shown when you subscribed.
• Cancelling. You can cancel at any time in the iPhone Settings app: tap your name, then Subscriptions. Cancelling stops the next renewal, and you keep Pro until the end of the period you've paid for. Deleting the App doesn't cancel your subscription.
• When Pro ends. The free-plan limits apply again. We don't delete what you created while you had Pro — for example, products you were already tracking stay on your list, but you can't add more than the free plan allows.
• Restoring Pro. Pro is linked to the Apple Account you bought it with, not to a Mai Pantry account (there are no Mai Pantry accounts). If you reinstall the App or move to a new iPhone, tap Restore Purchases on the Pro screen.
• Family Sharing. On iPhone, Pro can be shared through Apple's Family Sharing: if it's turned on for your subscription, members of your family group can use Pro on their own devices.
• Refunds and problems. Apple handles all payments and refunds for App Store purchases, and Apple's rules don't let us issue refunds ourselves. You can ask Apple for a refund at reportaproblem.apple.com. If Pro isn't working as it should, please also tell us at hello@maipantry.com.au — we'll try to fix it, and if a refund is appropriate we'll do what we reasonably can to support your request to Apple. None of this limits your rights under the Australian Consumer Law.
• Price changes. If we raise the price of Pro, Apple will tell you before the new price applies to you, and in some cases will ask you to agree to it. A price rise never applies to a period you've already paid for. If you don't want to pay the new price, cancel before your next renewal and you won't be charged it.
• Changes to what Pro includes. We may add features to Pro at any time. During a period you've already paid for, we won't remove a main feature listed on the Pro screen, or make it significantly worse, unless a legal, security or technical reason outside our reasonable control forces us to; if that happens, we'll tell you and you can ask Apple for a refund for the rest of that period. If we plan a change that makes Pro worse (for example, moving a feature out of Pro or adding a new limit), we'll tell you at least 30 days before it applies to you, in the way Section 17 describes, and it will only apply from a renewal after that notice, so you can cancel first.
• Free features. Comparing prices across the supported supermarkets, building shopping lists and browsing the catalogue are free. If we decide to move something that is free today into Pro, we'll give you at least 30 days' notice in the same way.
• Android. If you use Mai Pantry on Android, Google Play handles payment, cancellation and refunds under Google Play's terms instead of Apple.

5. Privacy

Our Privacy Policy explains what information Mai Pantry collects, why we collect it, how long we keep it and the choices you have, including how to delete what you've sent us. You can also read it in the App under Settings.

6. Intellectual Property

6.1 App Ownership

We own the App, its design and code, and content we create ourselves. Some content belongs to others, such as product information and photos published by retailers and brands, open-licensed images used under their licences, recipes on the websites we link to, map data and open-source software. We don't claim to own it.

6.2 Limited Licence

We give you a personal, non-exclusive, non-transferable licence to use the App on devices you own or control, for your own personal and household use, in line with these Terms and the App Store's usage rules. The licence continues until you stop using the App, or until it ends under Section 10.

7. Your Consumer Rights, and the Limits of What We Promise

7.1 Your Rights Under the Australian Consumer Law

If you're a consumer, the Australian Consumer Law gives you guarantees that no contract can remove. For Mai Pantry, these include that our services are provided with due care and skill and are reasonably fit for their purpose. If we fail to meet a guarantee, you may be entitled to have the problem fixed; if the failure is major, you may be entitled to cancel and get a refund or compensation. You may also be entitled to compensation for other loss you could reasonably have been expected to suffer. Everything else in this Section 7 and in Section 8 applies only as far as the law allows, and never reduces these rights.

7.2 What We Don't Promise

Apart from the guarantees in Section 7.1 and anything we expressly promise in these Terms, we don't make other promises about the App. For example, we can't promise that it will always be available, that it will be free of bugs, or that it will meet every need you have.

7.3 Savings

Mai Pantry can help you find lower prices, but we can't promise that you'll save money, or save a particular amount. Savings figures in the App and on our website are estimates based on the prices we had at the time. What you actually save depends on what you buy, where you buy it, and when.

7.4 Stock, Food, Allergies and Recipes

We can't promise that a product shown in the App is in stock or available at your chosen store. Product details, including ingredients, allergens and dietary labels, come from other sources and may be wrong or out of date. Recipes, meal plans and Pantry Chef suggestions are general ideas only, and when the App matches a recipe's ingredients to products it may choose a different brand or variety from the one the recipe intended. Nothing in the App is medical, dietary, nutrition, allergy or food-safety advice. If you, or anyone you're cooking for, has an allergy, intolerance or other dietary need, always check the product's label before you buy or eat it.

7.5 Keeping Mai Pantry Running

We work to keep Mai Pantry available and accurate, but sometimes it may be unavailable or may not work properly — for example during maintenance, if our servers or internet connections fail, if a retailer changes its website, or because of other events outside our reasonable control. Much of the App keeps working offline with the last catalogue it downloaded.

We improve Mai Pantry over time, so we may change, add or remove features. We'll only do this for good reasons, such as improving the App, fixing problems, keeping it secure, responding to changes by retailers or Apple, or complying with the law. If a change will significantly reduce what the free App does, we'll tell you beforehand where we reasonably can. Changes to Pro are covered by Section 4A.

If we decide to close Mai Pantry, or one of its main online services such as shared lists, we'll give you at least 30 days' notice in the way Section 17 describes, unless something outside our reasonable control prevents us. Anything stored only on your phone stays on your phone, but shared lists would stop syncing. If Pro closes before the end of a period you've paid for, you can ask Apple for a refund for the unused part.

8. Responsibility for Loss

8.1 Your rights first. Nothing in this section limits the rights described in Section 7.1, or our responsibility for anything the law doesn't allow us to limit (such as loss caused by our fraud).

8.2 What we're responsible for. If we break these Terms, or don't use reasonable care and skill, we're responsible for loss or damage you suffer that was a reasonably foreseeable result.

8.3 What we're not responsible for. We're not responsible for loss or damage:

• that wasn't reasonably foreseeable;
• to the extent you could reasonably have avoided it, for example by checking a price, special or stock level with the retailer before relying on it, as Section 3.2 suggests;
• caused by a retailer's own prices, stock, products, decisions or website, or by any other person we don't control; or
• caused by events outside our reasonable control.

8.4 Business use. The App is for personal and household use. If you use it for a business, we're not responsible for business losses such as lost profit, income or opportunity, except where the law says we must be.

9. Changes to These Terms

We may update these Terms from time to time — for example, to reflect changes to Mai Pantry, changes in the law or in Apple's rules, or to make them clearer. We won't use an update to take away anything you've already paid for.

If a change is minor or doesn't disadvantage you (for example, fixing a typo or describing a new feature), it takes effect when we publish it. If a change could disadvantage you, we'll give you at least 30 days' notice before it takes effect, in the way Section 17 describes, and explain what's changing. If you don't agree, you can stop using Mai Pantry and cancel Pro before the change applies to you. A change that disadvantages Pro subscribers applies to you only from your first renewal after we've told you about it.

The date at the top shows when these Terms last changed. Email us if you'd like a copy of an earlier version.

10. Stopping, Suspending and Blocking

You can stop at any time. Delete the App whenever you like. If you have Pro, also cancel it in your Apple subscription settings, because deleting the App doesn't cancel it. To delete the reports, feedback and star ratings you've sent us, use Settings → Privacy → Delete my data before you delete the App.

When we may suspend or block access. We may suspend or block a device's access to Mai Pantry's online features (such as shared lists, reports, ratings and catalogue updates) if we reasonably believe it is being used to seriously or repeatedly break these Terms, to break the law, or in a way that puts other people, our systems or the service at risk, or if the law requires it. Where it's reasonable, we'll warn you first and give you a chance to fix the problem. If we suspend a Pro subscriber's access for a reason that isn't their own breach of these Terms, they can ask Apple for a refund for the unused part of their subscription.

If we close Mai Pantry. See Section 7.5.

What continues to apply. Sections 4, 4A, 7, 8, 11, 12 and 19 continue to apply after you stop using Mai Pantry.

11. Which Law Applies, and Resolving Problems

These Terms are governed by the law of Western Australia. If you're a consumer living elsewhere in Australia, you also keep the protection of the consumer laws that apply where you live, and nothing in these Terms takes away your rights under the Australian Consumer Law.

If something goes wrong, please contact us first at hello@maipantry.com.au so we can try to sort it out; we aim to reply within 5 business days. If we can't resolve it, you can contact Consumer Protection WA or the consumer protection agency in your own State or Territory, or take the matter to a court or tribunal. The courts of Western Australia can hear disputes about these Terms, but this doesn't stop you using a court or tribunal where you live.

12. Apple and Google

If you got Mai Pantry from Apple's App Store:

• these Terms are between you and us, not Apple. Apple isn't responsible for Mai Pantry or its content and doesn't have to provide support for it; please contact us instead;
• Apple's App Store terms, including its standard licence agreement for apps, also apply to your download and to any Pro purchase, and these Terms don't override Apple's usage rules;
• if Mai Pantry fails to meet a warranty that applies to it, you can tell Apple, and Apple may refund the price you paid for the App (Mai Pantry is free to download). Apart from that, and as far as the law allows, Apple has no other warranty responsibility for Mai Pantry;
• we, not Apple, are responsible for dealing with any claim about Mai Pantry, including product liability claims, claims that it doesn't meet a legal or regulatory requirement, consumer protection or privacy claims, and claims that it infringes someone else's intellectual property;
• you confirm that you're not in a country subject to a US Government embargo or designated by the US Government as supporting terrorism, and that you're not on any US Government list of prohibited or restricted parties;
• you must follow any third-party terms that apply when you use Mai Pantry, such as your mobile data plan; and
• Apple and its subsidiaries are third-party beneficiaries of these Terms and can enforce them against you.

If you got Mai Pantry from Google Play, Google Play's terms also apply to your download and to any Pro purchase, and Google isn't responsible for Mai Pantry.

13. Your Data on Your Phone

Mai Pantry doesn't have accounts. Your personal lists, pantry, purchase history, meal plans and settings are stored on your phone, not on our servers, so we can't recover them for you if they're lost. Deleting the App deletes them, and whether they move to a new phone depends on your phone's own backups. You can share a list from the list screen at any time.

14. Other Websites and Services

Mai Pantry links to, and relies on, other websites and services, such as retailers' websites, recipe websites, maps, and Apple's and Google's services. We don't control them, and their own terms and privacy policies apply when you use them. We're not responsible for their content or for what they do, except where the law makes us responsible.

15. Test Versions and Special Offers

If you use a test version of Mai Pantry (for example through TestFlight or a Google Play test), it may be unfinished, may change or stop working, and may lose data. If we make you a special offer (such as free Pro for testers), the details shown with the offer, including when it starts, how long it lasts, what it renews at and how to cancel, form part of these Terms.

16. If Mai Pantry Changes Hands

We may transfer our rights and obligations under these Terms to a company we control, or to someone who takes over Mai Pantry, as long as your rights under these Terms aren't reduced as a result. We'll tell you if this happens, in the way Section 17 describes.

17. How We'll Tell You Things

Because Mai Pantry doesn't have accounts, we usually have no way to contact you directly. We tell you about important changes on our website, maipantry.com.au, and, where we can, in the App, for example in an app update or its release notes. If you email us, we'll reply by email.

18. How We Show Results

Mai Pantry orders and highlights products by price, by the size of a saving and by how well they match what you're looking for. At the moment no retailer or brand pays us to feature or rank products, and if that ever changes, we'll say so clearly in the App.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20. Contact Us

If you have any questions about these Terms, please contact us at:

Mai Pantry — sole trader, Perth, Western Australia. ABN 32 511 959 702.

Email: hello@maipantry.com.au. We aim to reply within 5 business days.

These Terms apply to all versions of the Mai Pantry app from the date above.